Even if you are an introvert, the world in which we live is going to be different for a while in terms of what we can, or cannot, do, how we interact and stay engaged with people, to the potential shift of what you do to make a living. It’s hard enough to go through Read More
Blog
XaaS: Where’s the SERVICE!?!
I recently had a “fun” run in with a well-known telecom provider – instead of proactively informing me about my phone needing to change the plan it is on it just turned the service off and THEN prompted me to contact them about changing my plan. Huh?! Even worse, when I went to call about Read More
Success KPIs from the Customer Perspective
A colleague recently shared the following article on important Customer Success KPIs: http://customer-success.getamity.com/h/i/265871823-what-customer-success-manager-kpis-are-important-and-why Customer satisfaction, Net Promoter Score (NPS), adoption, usage, renewal rate, expansion and churn are good activity and employer outcome measures, but misses the mark on tracking and measuring the true customer outcome. We are so caught up on measuring OUR performance that Read More
Loyalty – Create a “Sticky” Experience, Personally
One of my former colleagues just retired from 40 years of service. WOW! Rarely do we see people today stick around at one company for 20+ years, if five, nor frequent the same restaurants and shops like they used to today – except for Amazon. We often hear and say that this is due to Read More
Being Prepared for the Unexpected
This post I dedicate to my favorite sales guru, Debbie Mrazek, who shares some tips on what to do when the unexpected happens. Though she tells the tale from a sales angle, the same is true for anything in life. Day in and day out, things happen that we don’t expect – both bad, but Read More
Your Core Values?
Either as a leader or individual, we all make choices that impact our lives, our families, our businesses. We typically make decisions based on core values we live and breathe every day. Do you consciously know what your core values are that drive your decision making process? Think about setting core values for you and/or Read More
Consider Changing Up Your Leadership Style
As I settle into the new year now and start to “pick up house” (both literally and figuratively) I begin to catch up on all the great emails, Tweets, Facebook status reports and more. I have been so out of the loop of what has been shaking (I overlook one of my great friends in Read More
The Seven Deadly Sins of Networking
Kevin and I were recently invited to be guest speakers for the Dallas Junior Chamber of Commerce (DJCC) monthly meeting. After sharing some wine with our good friends Emily Hoad and Doug Lemme, current leaders in the DJCC, we knew we wanted to help our young professionals improve their networking skills. And hence, the Seven Read More
Shortest Distance
I guess it has been a while since I have been inspired to blog! A wedding in planning has been interfering, I swear! The last eight months at my job have been exciting and invigorating – new leaders, new life, new ideas to help us get to the next level as an organization. One new Read More
Are You Ready for 2009??!
2008 is over, thank goodness! But are you ready for new ups and down for 2009? We cannot predict what is to come and if we are or are not clear of the housing/finance/auto bubble and industry impact trickle effect. However, we can ensure we have ourselves prepared for any curve ball that comes our Read More