Can’t predict your resourcing needs?
Time to look at implementing, optimizing or re-platforming your professional services automation (PSA) tech?
Need to scale your partner enablement program?
Not sure if your services are packaged or priced correctly?
Having a hard time hiring the right talent?
Trying to integrate an acquisition?
Troubled by the rate at which clients are leaving but you don’t understand why?
The talent you needed to get you here isn’t what you need going forward?
Keep hearing about “Digital Transformation” but not sure how that adds value to my business?
Impact Oceans’ CX Ops Lab works with technology and professional services companies to build, transform and optimize the post sales experience – customer operations. From automating professional service processes to identifying why your boat is leaking customers, Impact Oceans helps these companies accelerate scale and growth. Be it a people, product, technology or process challenge, Impact Oceans provides the guidance and expertise to get through the uncertainty faced in getting to the next level of business success.
An engagement with the CX Ops Lab will consist of one or more of the following areas:
- Professional Services Automation (PSA) Evaluation, Implementation, Optimization and Re-platforming
- Organization Transformation (organization review, functions, skills, offshore, partnerships)
- Post Company Acquisition Integration
- Attracting and Developing a Diverse and Inclusive Pool of Talent
- Partner Enablement Program Review, Roadmap and Implementation
- Executive Retreat Facilitation and Business Planning Development
- Product Management Strategy and Tactics
- Design Thinking Workshops to Optimize Customer Journeys, Improve Partner Experiences and Ideate New Services and Delivery Models
- Customer Advocacy Program Development
- Voice of Customer Analysis and Recommendations
- Change Management via Culture and Communication Transformation
- Team Agility and Engagement Workshops to Unleash Team Potential
- Success Metrics and Scorecards
- Chief Customer Officer, Chief Experience Officer or Chief Services Officer services on an Interim or Fractional Retainer Basis