dreamstimefree_288764

XaaS: Where’s the SERVICE!?!

I recently had a “fun” run in with a well-known telecom provider – instead of proactively informing me about my phone needing to change the plan it is on it just turned the service off and THEN prompted me to contact them about changing my plan. Huh?! Even worse, when I went to call about Read More

dreamstimefree_288764

Loyalty – Create a “Sticky” Experience, Personally

One of my former colleagues just retired from 40 years of service. WOW! Rarely do we see people today stick around at one company for 20+ years, if five, nor frequent the same restaurants and shops like they used to today – except for Amazon. We often hear and say that this is due to Read More