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XaaS: Where’s the SERVICE!?!

I recently had a “fun” run in with a well-known telecom provider – instead of proactively informing me about my phone needing to change the plan it is on it just turned the service off and THEN prompted me to contact them about changing my plan. Huh?! Even worse, when I went to call about […]

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Loyalty – Create a “Sticky” Experience, Personally

One of my former colleagues just retired from 40 years of service. WOW! Rarely do we see people today stick around at one company for 20+ years, if five, nor frequent the same restaurants and shops like they used to today – except for Amazon. We often hear and say that this is due to […]

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Leadership Program Examples from the World

After reading an article this morning on a wonderful leadership initiative in Namibia, Africa, I thought I’d do a quick review of some exiciting leadership programs and initiatives from around the world. Namibia Provides Leadership Training to School PrincipalsIt’s a train the trainer program on vision, empowering and building strong teams with ways to build […]

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What Can I Do for You Today?

When was the last time you asked someone “What Can I Do for You Today?” Or any of the following: “How Can I Better Serve You?” “How Can I Help?” “What Could I Do Differently for You?” These are questions you should ask frequently to friends (yes your friends will love you!), colleagues, those you […]